1. Definitions

To allow a complete understanding and acceptance of these terms and conditions, the following terms, in the singular and plural, will have the meaning indicated below:
  • Company : Travel Planner Family by Davide Fancellu, with registered office in Via Emanuela Loi 16, Olmedo (SS), VAT number 02623690035 registered in the Sassari chamber of commerce on 19/05/2021.
  • Application : the website www.travelplannerfamily.com
  • Products : Travel Designer service provided to the user by the Owner. Custom itinerary creation with integrated interactive map.
  • User : any person who accesses and uses the Application
  • Consumer User : the natural person of legal age who purchases the digital product created by the Travel Designer.
  • Conditions : this contract which governs the relationship between the Owner and the Users and the sale or supply of the Products offered by the Owner through the Application

2. Detailed information on the service offer

The service provides Users with a digital product that can be traced back to a personalized travel itinerary with an integrated interactive map

3. Travel Designer Service

The Travel Designer, who identifies Davide Fancellu’s Travel Planner Family company, specialized in the Sardinia region, will create a personalized travel itinerary following the User’s wishes and making available his entire wealth of knowledge of the territory

4. Travel itinerary

The travel designer service is realized with the supply to the User of the totally digital travel diary or a day by day diary that illustrates the entire travel itinerary created by the travel designer and inside which there is information about the individual stages, a file on the costs that can be sustained and a possible list of accommodations and activities. There are also booking links, with which the User will independently book his facilities and activities and the navigation keys to navigate comfortably on the spot..

5. Scope of the Conditions

The use of the Application implies the acceptance of the Conditions by the User. If the User does not intend to accept the Conditions and / or any other note, legal notice, information published or referred to therein, he will not be able to use the Application or the related services. These general conditions of sale, together with the conditions of delivery and payment of the goods provided on this Site, constitute an integral part of the sales contract concluded between the user of the Site and the Travel Planner Family of Davide Fancellu. The user who makes an online request declares to have read and unconditionally and fully accept these general conditions of sale. The Conditions can be changed at any time. The applicable Conditions are those in force on the date of transmission of the purchase request or request for supply of a Product. Before using the Application, the User is required to carefully read the Conditions and save or print them for future reference. The Owner reserves the right to change at its discretion, at any time, the graphic interface of the Application, the Contents and their organization, as well as any other aspect that characterizes the functionality and management of the Application, communicating to the User , where necessary, the relative instructions.

6. Purchase or supply request through the Application

The service and product offered through the Application are described on the relevant Products and Services page. There may be some errors, inaccuracies or small differences between what is published on the Application and the actual Product. Furthermore, any images of the Products are representative and do not constitute a contractual element. Purchases and / or requests for the supply of one or more Products through the Application are allowed to both Consumer Users and non-Consumer Users. Purchases and / or requests for supply are allowed to natural persons only on condition that they are of age. For minors, any purchase and / or request for the supply of Products through the Application must be screened and authorized by the parents or by those exercising parental responsibility. The offer of the Products through the Application constitutes an invitation to offer and the order sent by the User will be valid as a contractual proposal for the purchase and / or request for supply, subject to confirmation and / or acceptance by the Owner as described in following. Therefore, the Owner will have, at his own unquestionable judgment, the right to accept or not the User’s order without the latter being able to object or complain about anything for any title and / or reason. The User will forward the request to supply the product by filling in the travel itinerary request form. Following the supply request, the Owner will forward to the customer, via email indicated by the User, a travel itinerary proposal including a prospectus of the costs of the entire trip and indicating the cost of Davide Fancellu’s Travel Planner Family service for the creation of the itinerary. Having read the proposal, the User will confirm whether he intends to accept and if so, he will pay the amount communicated to him. Davide Fancellu undertakes to deliver the digital product according to the times previously agreed with the buyer. At this point the contract for the sale and supply of the Products is considered concluded. The User undertakes to verify the correctness of the data contained in the product and to immediately communicate any errors to the Owner who will make the necessary corrections.

7. Prices and payments

The price for the provision of the service and product varies according to the length of the travel itinerary requested. There are 3 different plans: bronze plan at a cost of € 10 for each day of planned itinerary, silver plan of € 15 for each day of itinerary created and gold plan of € 20 for each day of itinerary created. The Owner reserves the right to change, at any time, the price of the plans and any services included. It is understood that any changes will in no case affect the contracts already concluded before the change. The User undertakes to pay the price of the Product in the times and methods indicated in the Application and to communicate all necessary data that may be requested. The User can pay for the service either by bank transfer or by electronic payment by credit / debit card through the Paypal secure payment system. Should this tool deny the payment authorization, the Owner will not be able to supply the Products and will not be held responsible in any way.

8. Invoicing

The User will be asked for billing information before payment. For the issuance of the invoice, the information provided by the User will prevail, which he declares and guarantees to be truthful, releasing to the Owner any full indemnity in this regard.

9. Methods of supplying digital products and services

The Data Controller will provide the digital Products and / or services to the User, in the manner and within the deadline indicated on the Application, or by e-mail indicated by the User during the supply request phase. In the event that it is not possible to provide the digital Products and the services requested within this period, the User will be promptly notified by e-mail, indicating when it is expected to be able to provide them or the reasons that make the supply impossible. . If the User does not intend to accept the new term or the supply has become impossible, he can request a refund of the amount paid which will be promptly credited in the same payment methods used by the User for the purchase at the latest within 14 days from the date on which the Holder became aware of the refund request.

10. Users' right of withdrawal from the purchase of digital products and travel designer services

The digital product is a product made to measure for the Customer, therefore the User acknowledges and agrees to lose the right of withdrawal in accordance with the provisions of art. 59 letter c) of the Consumer Code.

11. Complaints

Any complaint in relation to the purchased goods must be sent via email to: info@travelplannerfamily.com

12. Industrial and Intellectual Property Rights

The Owner declares to be the owner and / or licensee of all intellectual property rights relating to and / or relating to the Application and / or the Contents available on the Application. Therefore, all trademarks, figurative or nominative and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos, contents relating to the Application are and remain the property of the Owner or its licensors. and are protected by current trademark laws and related international treaties. The Conditions do not grant the User any license to use the Application and / or individual contents and / or materials available therein, unless otherwise regulated. Any reproductions in any form of the explanatory texts and Application Contents, if not authorized, will be considered violations of the Owner’s intellectual and industrial property rights.

13. Disclaimer of Warranty

The Application is provided “as is” and “as it is available” and the Owner does not provide any explicit or implicit guarantee in relation to the Application, nor does it provide any guarantee that the Application will meet the needs of Users or that it will not it will never break or it will be error free or it will be virus or bug free.

14. Limitation of Liability

Given that:
Davide Fancellu, owner of the website www.travelplannerfamily.com, does not carry out intermediation and sale of tourist packages, nor does he receive fees from suppliers that he mentions in the travel itinerary.
The Owner will not be responsible for:
  • any disruptions and cancellations with suppliers mentioned in the travel itinerary, such as airlines, accommodation facilities, and suppliers of any recreational activity;
  • any problems on site resulting from bad weather, natural disasters or any general natural accident;
  • the issuance of travel documents or incorrect tickets due to errors relating to the User’s data, the latter being solely responsible for the correct insertion;
  • damage from ruined vacation for any reason, including covid pandemic.
  • The Owner is responsible only for problems deriving from the malfunctioning of the itinerary from an interactive point of view or in the cases listed below by way of example, and to the same extent reimburses any expenses incurred due to the malfunctioning of the interactive travel diary:
  • “The navigation link was wrong, it showed me 2 hours on the way to Cagliari, but following the directions I found myself in the opposite direction”: In this case we will reimburse the costs incurred for the wrong link on proof of payment receipts (possible hotel , missed connections, any fuel, any missed attraction or transport tickets).
  • The booking link was wrong, following it I booked a “wrong tour”: In this case we will refund the cost of the booked tour.
  • “You indicated the wrong opening hours of a museum and when I arrived it was closed” (excluding extraordinary closures due to disasters and unforeseeable events of any kind): In this case we will refund the price of the ticket if already purchased previously and if not more used and any expenses incurred for the change of program on proof of payment receipts.

15. Force majeure

The Data Controller cannot be held responsible for the failure or delayed fulfillment of its obligations, due to circumstances beyond the reasonable control of the Data Controller due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of its will. . The fulfillment of the obligations by the Owner will be considered suspended for the period in which events of force majeure occur. The Data Controller will carry out any act in its power in order to identify solutions that allow the correct fulfillment of its obligations despite the persistence of force majeure events.

16. Link to third party sites

The Application may contain links to third party sites / applications. The Owner does not exercise any control over them and, therefore, is in no way responsible for the contents of these sites / applications. Some of these links may refer to third party sites / applications that provide services through the Application. In these cases, the general conditions for the use of the site / application and for the use of the service prepared by third parties will apply to the individual services, with respect to which the Owner assumes no responsibility.

16. Link to third party sites

The protection and processing of personal data will take place in accordance with the Privacy Policy, which can be consulted at the page https://www.iubenda.com/privacy-policy/81785422

17. Applicable law and competent court

The Conditions are subject to Italian law. For Consumer Users, any dispute relating to the application, execution and interpretation of these Conditions will be devolved to the court of the place where the Consumer User resides or has elected domicile, if located in the territory of the Italian State, without prejudice to the right for the User. Consumer to appeal to a judge other than that of the “consumer forum” pursuant to art. 66 bis of the Consumer Code, competent for the territory according to one of the criteria referred to in Articles 18, 19 and 20 of the civil procedural code. This is without prejudice to the application to Consumer Users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, the methods and formalities of the communication of the same. For non-consumer users, any dispute relating to the application, execution and interpretation of these conditions will be referred to the court of the place where the owner is based.

18. Online Dispute Resolution for Consumer Users

The Consumer User residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer User to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and the supply of services stipulated online. Consequently, the Consumer User can use this platform for the resolution of any dispute arising from the contract stipulated online. The platform is available at the following address : https://ec.europa.eu/consumers/odr/